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Who we are
Arogya Tatva (“we”, “our”, “us”) operates a healthcare clinic and pharmacy in Bangalore, India, and this Privacy Policy explains how we collect, use, store, and protect personal information when you use our website and online services.​
What information we collect
We may collect the following types of information when you visit our website, fill forms, or contact us:​

• Contact details such as name, phone number, email address, and city.

• Appointment and enquiry details, including preferred doctor, date, time, and symptoms described by you.

• Technical data such as IP address, browser type, device information, and pages visited (through server logs and analytics tools).

• Health-related information that you voluntarily share for booking consultations or seeking advice.

How we use your information
We use your personal information only for legitimate purposes related to providing healthcare and improving our services:​

• To schedule appointments and manage your visits to our clinic or teleconsultations.

• To respond to your queries, feedback, or requests submitted via the website, phone, WhatsApp, or email.

• To send appointment confirmations, reminders, and important service-related updates.

• To maintain medical and billing records as required under applicable healthcare and tax regulations.

• To analyse website usage and improve our website, services, and patient experience.

Legal basis and consent
By using our website, submitting forms, or sharing your details, you consent to the collection and use of your information in line with this Policy. Where required by law, we will obtain explicit consent before collecting or processing sensitive personal data such as health information. You may withdraw your consent at any time by contacting us using the details provided below, subject to legal or contractual restrictions.​
Cookies and tracking technologies
Our website may use cookies and similar technologies to:​

• Remember your preferences and improve your browsing experience.

• Understand how visitors use the website (for example, pages visited and time spent).

You can control cookies through your browser settings; however, disabling cookies may affect some website features.​
Sharing your information
We do not sell your personal information. We may share information only in these limited situations:​

• With doctors, pharmacists, diagnostic partners, or other healthcare professionals directly involved in your care.

• With service providers who support our operations (such as IT, hosting, analytics, payment processors), under appropriate confidentiality and data protection obligations.

• When required by law, regulation, court order, or government authority.

If we work with partners or patients from the European Union or other regions with specific data rules, additional protections may apply as required by those laws.​
Data security
We use reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. These may include access controls, encryption, secure servers, and staff confidentiality obligations. However, no method of transmission or storage is completely secure, and you use the website at your own risk.​
Data retention
We keep your personal information only for as long as necessary to:​

• Provide you with healthcare and related services.

• Comply with legal, regulatory, and accounting requirements (for example, medical record and invoice retention rules).

When information is no longer required, it is deleted, anonymized, or securely archived in accordance with our internal policies and applicable law.​
Your rights
Subject to applicable Indian law and, where relevant, foreign data protection laws, you may have the right to:​

• Access the personal information we hold about you.

• Request correction or updating of inaccurate or incomplete information.

• Request deletion or restriction of processing, where legally permissible.

• Object to certain types of processing, such as direct marketing.

To exercise these rights, please contact us using the details below. We may need to verify your identity before processing your request.​
Third-party links and services
Our website may contain links to third-party websites, applications, or services (for example, online booking, payment gateways, or social media pages). Those sites are governed by their own privacy policies, and we are not responsible for their content or practices. You are encouraged to review the privacy policies of any third-party services you use.​
Children’s privacy
Our services are primarily intended for adults and parents/guardians of minors. We do not knowingly collect personal information directly from children without parental or guardian consent, in line with applicable law. If you believe a child has provided us information without consent, please contact us so that we can take appropriate action.​
Changes to this Policy
This Privacy Policy may be updated periodically to reflect changes in our practices, services, or applicable laws, including India’s Digital Personal Data Protection Act and IT Rules. The “Last updated” date at the top of this page indicates when the latest changes were made, and continued use of the website after such changes constitutes acceptance of the revised Policy.​
Contact us
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal information, you can contact us at:​

• Arogya Tatva Multi-Speciality Health care center and Pharmacy, Bangalore, India

• arogyatatva@gmail.com

• Phone/WhatsApp: 9035398858